{"id":18812,"date":"2022-01-18T08:36:35","date_gmt":"2022-01-18T07:36:35","guid":{"rendered":"https:\/\/metalartconcept.com\/?page_id=18812"},"modified":"2022-01-18T13:14:50","modified_gmt":"2022-01-18T12:14:50","slug":"warranty-for-defects","status":"publish","type":"page","link":"https:\/\/metalartconcept.com\/en\/warranty-for-defects\/","title":{"rendered":"Warranty for defects"},"content":{"rendered":"\t\t
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Warranty for defects<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Customer is obliged to check the delivered goods upon receipt of the order.<\/p>

It is the Customer’s responsibility to ensure that there are no apparent defects at the time of delivery (product delivered that does not match the product ordered, incomplete product, etc.).<\/p>

In case of apparent defects, the Customer (or any other person receiving the goods for him) must indicate it by email to the following address info@metalartconcept.com<\/a>. In the absence of such a reservation, the said defects will be considered as accepted.<\/p>

With respect to defects that are not apparent at the time of delivery, the Customer must notify Customer Service of any defects within 3 working days of becoming aware of the defect, failing which the defect will be deemed accepted. The procedure of article 13 of the GTC applies for returns.<\/p>

In the case of the purchase of several products (batch of products), the defective nature of a product and its possible replacement or the impossibility of shipping it does not invalidate the entire purchase contract. MAC manages the order of each product independently.<\/p>

Article 13 – Return procedure<\/strong><\/p>

In the event of a general revocation request (Article 8) or defect (Article 12), the customer must obtain a return authorization from the Customer Service Department prior to any return of goods. No merchandise will be accepted without prior acceptance and validation of the return by MAC.<\/p>

Upon receipt of the return authorization, the customer has 7 working days to return the goods to the address indicated by MAC. Failure to comply with MAC’s instructions, or exceeding the above-mentioned period, will result in the return being refused and no refund from MAC will be due. Returns must be made in the original packaging and signed for.<\/p>

Customer shall bear the sole risk of the return of the goods. Except in the case of a justified return due to a defect (article 12 of the GTC), the return costs are at the customer’s expense.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Our commitments Delivery Warranty for defects General terms Private Policy Frequently-questions Warranty for defects The Customer is obliged to check the delivered …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-18812","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/metalartconcept.com\/en\/wp-json\/wp\/v2\/pages\/18812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metalartconcept.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metalartconcept.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metalartconcept.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metalartconcept.com\/en\/wp-json\/wp\/v2\/comments?post=18812"}],"version-history":[{"count":0,"href":"https:\/\/metalartconcept.com\/en\/wp-json\/wp\/v2\/pages\/18812\/revisions"}],"wp:attachment":[{"href":"https:\/\/metalartconcept.com\/en\/wp-json\/wp\/v2\/media?parent=18812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}